Privacy Policy

Introduction

At https://gilbert-az-couples-counseling.couplesresilience.com, we are committed to maintaining a safe and secure online environment for our clients. This Privacy Policy outlines our practices regarding the handling of personal information, ensuring transparency and adherence to stringent data protection standards. Our policy is designed to inform you about how we collect, use, and protect your data in alignment with various international privacy laws.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Our official website at https://gilbert-az-couples-counseling.couplesresilience.com.
Any applications or services offered through our platform.
User interactions on our websites and platforms linked to this Privacy Policy.
Communication channels initiated by us, such as newsletters, emails, phone calls, and text messages.

Important Note: This policy does not extend to third-party platforms or services accessed through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides the ways in which we interact with users and process personal data:

Account and User Interactions: When you create an account, log in, or use our services as an authorized user, we collect and store your account information.
Payment and Financial Details: We securely process payment information required for our services, including financial records.
Purchase History: Your buying behavior and transaction data are recorded for analytical purposes.
Device and Location Data: We may access mobile device identifiers and location data to enhance user experience and personalize content.
Feedback and Reviews: Personal feedback and reviews you share with us contribute to our service improvements.
Social Media Integration: If you choose to connect your social media accounts, we’ll collect relevant social media information for specific features.
Product Interaction: Details about the products or services you interact with on our platform are stored for internal analytics.

Personal Data Collection

We gather various types of personal data to provide and enhance our services:

Account Info: This includes usernames, passwords, email addresses, and profile details.
Payment Details: Credit card information, billing addresses, and payment history.
Financial Records: Bank account numbers (for direct deposits or payments), investment portfolios, and financial transaction logs.
Purchase Information: Product/service purchases, quantities, prices, and order history.
Mobile ID & Location: Unique device identifiers, IP addresses, and location data to personalize content and improve user experience.
Feedback and Communication: Comments, reviews, messages, and emails shared with our team.
Social Media Data: User IDs, profiles, and posts when you connect social media accounts.
Product Interaction Data: Clickstreams, page views, and product preferences to analyze user behavior.

Cookies and Tracking Technologies

We employ cookies and similar technologies to improve your experience on our platform:

Strictly Necessary Cookies: Essential for website functionality, ensuring secure login, and personalizing content.
Preference Cookies: Remembering user preferences, language settings, and ad choices.
Analytics Cookies: Tracking website usage, gathering analytics data, and providing insights for service improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Data Retention and Deletion

We retain personal data only for as long as necessary or required by law:

Data related to account maintenance and services is retained during the active use of our platform.
Financial and transaction records are kept for accounting, tax, and legal purposes.
We anonymize or delete data when it is no longer needed for its original purpose, ensuring compliance with privacy regulations.

Security Measures

We have implemented robust security protocols to safeguard your personal information:

Encryption: Data transmission and storage are encrypted to protect against unauthorized access.
Access Control: Strict access controls ensure that only authorized personnel can access sensitive data.
Regular Audits: We conduct periodic security audits to identify and mitigate potential risks.

Children’s Privacy

We do not intentionally collect or store personal information from children under 18 years of age. Our services are designed for adult users, and we encourage parents and guardians to monitor their child’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

Access: Request access to the personal information we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
Restriction: Limit the use or processing of your data.
Data Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for specific purposes.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or file appeals/complaints, please contact our Data Protection Officer at [email protected].

Changes to Privacy Policy

We reserve the right to update this policy as needed, and any significant changes will be posted on our website with a revised effective date. We encourage users to review this page periodically for the latest information.

Contact Us

For inquiries, unsubscribe requests, or data-related queries, please contact us:

Email: [email protected]
Mail: Privacy Team, Gilbert AZ Couples Counseling, [Address], [City], [State], [ZIP Code]